Privacy Policy

01Scope of this policy

This Privacy Policy explains how MR.RDP collects, uses, stores and discloses information when you visit the public website, create a client account, order a service, request support or communicate with the business.

It forms part of the relationship between MR.RDP and its customers and should be read together with the Terms & Conditions and product-specific notices.

02Information we collect

• Contact information such as name, email address, phone number and mailing or billing address.
• Account information such as username, password hash, security settings and client identifiers.
• Order and billing information including selected services, invoices, transaction references and payment status.
• Technical information such as IP address, browser, operating system, device details, timestamps and website activity.
• Support communications, ticket messages, live-chat conversations and attachments you choose to provide.
• Verification, fraud-prevention and abuse-investigation information where required.

03How information is collected

Information is collected when you submit forms, create an account, place an order, pay an invoice, open a ticket, use live chat or interact with the website. Some technical information is collected automatically through server logs, cookies and similar technologies.

MR.RDP may also receive limited information from payment processors, fraud-prevention providers, domain or infrastructure suppliers and communication services involved in delivering an order.

04How we use information

• Create and administer client accounts.
• Process orders, payments, renewals, refunds and service delivery.
• Provide technical support and respond to enquiries.
• Protect accounts, investigate fraud, abuse and security incidents.
• Maintain website functionality, performance and customer experience.
• Send service, billing, security and policy notices.
• Comply with lawful obligations and enforce agreements.
• Send marketing communication where permitted, with available opt-out choices.

05Payment information

Payments are processed through the methods available in the secure client portal. Depending on the method, full card or financial details may be entered directly with a payment provider rather than stored by MR.RDP. Payment providers process information under their own privacy and security terms.

MR.RDP may retain transaction identifiers, payer details, payment status, invoices and fraud-screening results needed for accounting, support and compliance.

06Cookies, analytics, advertising and live chat

The website may use essential cookies for account sessions, security and preferences. It also includes services such as Tawk.to live chat and the Meta/Facebook Pixel, which can process technical, interaction and identifier information according to their own policies.

• Essential technologies support login, checkout, security and website operation.
• Live-chat technology enables real-time customer communication.
• Analytics or advertising technology can measure visits and campaign performance.
• You can control many non-essential cookies through browser or device settings, though some features may stop working.

07When information may be shared

MR.RDP does not sell personal information as a standalone business activity. Information may be shared only where reasonably necessary with:

• Payment processors, fraud-prevention providers and financial institutions.
• Data-center, network, software, live-chat, email and service-delivery suppliers.
• Professional advisers, auditors or insurers under confidentiality obligations.
• Competent authorities where disclosure is legally required or necessary to protect rights and systems.
• A successor organization in a legitimate merger, sale or restructuring.

08Retention

Information is retained for as long as needed to provide services, maintain financial records, resolve disputes, prevent fraud, enforce agreements and satisfy legal requirements. Different categories can have different retention periods.

When information is no longer required, MR.RDP may delete, anonymize or securely archive it, subject to backup cycles and lawful retention obligations.

09Security

MR.RDP uses reasonable administrative, technical and organizational measures intended to protect personal information. These can include access controls, authentication, encrypted connections, logging and restricted staff or supplier access.

No internet transmission or storage system is completely secure. Customers should use unique passwords, protect email accounts, enable available security features and notify support quickly if an account may be compromised.

10International processing

MR.RDP serves customers and uses infrastructure or service providers that may operate in different countries. Information can therefore be processed outside your country. Where required, reasonable safeguards are used for such transfers.

11Your choices and rights

Depending on applicable law, you may have the right to request access, correction, deletion, restriction, portability or objection regarding personal information. You may also withdraw consent where processing relies on consent.

Requests should be submitted through the secure contact page with enough information to verify identity. Some data must be retained for billing, fraud prevention, dispute resolution or legal compliance.

12Children

MR.RDP services are not directed to children who cannot legally enter into a service contract. Do not submit a child’s personal information without appropriate legal authority and consent.

13Policy changes and contact

This policy may be updated when technology, providers, products or legal requirements change. The current version is published on this page with its update date.

Privacy questions or concerns can be submitted through the MR.RDP contact page . If you believe information has been handled incorrectly, provide details so the issue can be investigated.